SERTA MATTRESS REVIEW: SUPPORT AND COMFORT AT AN EXCEPTIONAL VALUE

Whether you're shopping for a mattress in-store or online, chances are you've spotted Serta. The brand has been around for nearly a century (the company began manufacturing mattresses in 1931) and today, the brand offers a dozen different mattresses, both traditional mattresses and bed-in-a-box styles... but it's maybe best known for its Perfect Sleeper Collection. This popular mattress has a reputation for offering one of the best values on the mattress market — it's supportive and comfortable, but less expensive than many other hybrid mattresses, which contain both cushiony foam and supportive coils.

Still, mattresses are a big investment and highly personal purchases and there's really no one-size-fits-all option. So to help you determine if this popular pick is a worthy place to rest your head, we've put this top-selling model through years of rigorous testing. Based on our in-depth evaluations in the Good Housekeeping Institute Textiles Lab, here's everything you need to know about the Serta Perfect Sleeper Hybrid Mattress, including sizing, pricing, delivery, material and real user feedback. You can also find more information about Serta's other mattress models to decide which one is right for you.

Serta Perfect Sleeper Mattress overview

How we tested the Perfect Sleeper mattress

In the Good Housekeeping Institute Textiles Lab, we surveyed nearly 800 Serta mattress owners, resulting in more than 10,000 data points of feedback for expert analysis on everything from comfort to support, ease of delivery, longevity and more. We considered firsthand experiences from these consumer panelists, our own sleep testers and the experts in the Lab who have been testing mattresses for decades.

After extensive evaluations, Serta's Perfect Sleeper Mattress has earned a spot as one of our top-rated beds for most sleepers and is one of our best mattress of 2024 and the Hybrid option was a winner in our 2024 Bedding Awards. It is the most popular pick among our consumer panelists and consistently earns high ratings for support, comfort and overall value.

How it performed in our tests

Overall support

Generally, users we surveyed — particularly side and back sleepers — like the overall comfort and support of this mattress. Some compared it to a hotel bed, and others liked it even more than luxury mattresses five times the price. "This mattress has great support and relieves pressure," our tester said, noting it the bed was a significant improvement from a previously-owned traditional inner spring pillow top mattress. "You can feel it conform to your body when you lay down."

Temperature

Some hybrid mattresses have a tendency to trap heat because of the memory foam, so it's not surprising that some owners of this mattress told us they wish it slept cooler. In 2023, Serta addressed this by giving the mattress a refresh, adding gel-infused foams meant to help pull heat away from your body. Even so, our Lab pros find the effect from added gel is typically temporary, and the actual cooling effects are typically not noticed by our consumer testers. This may not be a universal issue, but it's something to keep in mind if you're a hot sleeper.

Motion isolation

With a combination of zoned coils and memory foam, this mattress feels more stable than something like an innerspring bed. "It doesn't have much bounce," our tester said. "Instead, you feel it conform to your body when you lay down." As such, this is a solid option for couples who may be disturbed by their partner's movements at night.

Off-gassing

When opening or unwrapping a new mattress, it's possible you may notice a chemical odor. This is common in compressed bed-in-a-box models because the synthetic foam material may off-gas some volatile organic compounds (VOCs). Fortunately, our testers did not report any off-gassing on this mattress, so you won't have to worry about any initial smells.

Which Serta Perfect Sleeper is best?

Serta's Perfect Sleeper Collection features a range of mattresses that the brand says are all "designed with zoned comfort and supportive, pressure-relieving memory foams for a more restful sleep." Here's a brief overview of the offerings in this category:

• Perfect Sleeper Innerspring Mattress: A classic, quilted-top spring mattress with 825 coils, with prices starting at $899 with a vast range of firmness options (eight!), from plush pillow top to extra-firm. The brand says it's suitable for all sleep positions.
• Perfect Sleeper Hybrid Mattress: A blend of innerspring support (850 coils, which gives even more support than the traditional innerspring offering) and memory foam layers with a smooth top and cooling features. The brand says it's suitable for all sleep positions, and prices start at $899 with three firmness options ranging from plush to firm.
• Perfect Sleeper Mattress-in-a-Box: An all-foam option that arrives on your doorstep, conveniently compressed in a box. The brand says it's suitable for all sleep positions and prices start at $549 with two firmnesses; medium and medium-firm.
• Perfect Sleeper Mattress-in-a-Box Hybrid: A boxed option that combines both foam and coil support, with 825 wrapped coils and gel-infused foam. The brand says it's suitable for all sleep positions, prices start at $699 and the only firmness options available are medium and medium-firm.
• Perfect Sleeper Sleep Excellence: The most luxe offering, made with 825 coils, foam and an optional QuiltLoft Memory Foam topper for an extra cradled feel. The brand recommends it for back and stomach sleepers and prices start at $1,999 with four firmness options from plush to extra firm.

We think the Perfect Sleeper Hybrid Mattress is the best pick for most people because of its reasonable price point for the quality, and the combination of coils and foam will likely suit most sleepers. Testers and Lab pros alike were impressed by (and loved sleeping on) the Hybrid.

Who the Perfect Sleeper Hybrid is best for

Serta's Perfect Sleeper Hybrid Mattress is one of our top mattress picks, because it offers some of the best support and comfort we've seen in a hybrid mattress at a more affordable price point than most of the competition.

The brand is consistently the most popular among our survey panelists, and one consumer tester gave this particular mattress perfect scores across the board. Although we think it's a great pick for most sleepers, here's who we think will like it the most:

✔️ Shoppers who want a luxurious feel at a more affordable price point

One of the things we love most about this hybrid version is that it offers exceptional comfort and support for under $1,000, making it one of the better values out there. Not to mention, it comes with free standard shipping and a 120-day trial. If you opt for in-home delivery and set-up, Serta will also haul your old mattress away — a service that is not typically offered from hybrids manufactured by other online mattress brands.

✔️ Pain sufferers

The Serta Perfect Sleeper is constructed with a combination of zoned coils to provide different levels of pressure relief and support across the body, as well as memory foam for cushioning. Though a mattress can't cure any underlying conditions, one tester with chronic shoulder and back pain highlighted, "this mattress has such great support that I no longer wake up feeling achy."

✔️ Partners who can't agree on what mattress to get

With a mattress so versatile, it's more likely couples will both be satisfied. It's suitable for all sleepers, and users tell us it's not too firm, not too soft. The limited bounce offers excellent motion isolation, too, so you're less likely to notice your partner or pet moving around at night.

What it's made from: Materials and construction

The Serta Perfect Sleeper Hybrid Mattress is a hybrid model that's primarily a combination of coils and memory foam. Here's a breakdown of what's inside:

1. Balanced support foam: The mattress starts with a base layer of supportive memory foam that's meant to lend both pressure relief and comfort.
2. Zoned coils: Coils can add durability to a mattress and help to prevent sagging over years of use. They can also provide breathability, especially compared to all-foam options, which have a tendency to trap heat. Serta claims the 850 coils in this mattress are zoned for targeted pressure relief.
3. Gel memory foam: The gel-infused foam, according to the brand, is designed draw heat away from your body. Still, we’ve noticed that the cooling effect tends to be temporary in our tests.
4. Cover: The brand claims that the mattress's cover is designed to stay cool to the touch, a bonus for those who run hot at night.

Ordering, delivery and trial period

The options are vast when you're considering a Serta mattress. You can buy Serta mattresses via its own website, third-party online retailers like Amazon and Raymour & Flanigan or by visiting one of the brand's brick-and-mortar locations or another department store that carries the brand. We think Serta's online store is a good place to start. It's easy to navigate, and when you buy direct, navigating trials, returns and warranties is always easier. Here's what you need to know about ordering straight from the brand:

Ordering

Across the board, our surveyed users gave the delivery process a near-perfect score. They said the site is user-friendly and the mattress options are clearly laid out. When browsing each product, there's plenty of information and it's easy to select the size and firmness level you want.

On the downside, the site doesn't have the same easy-to-access live chat as some other retailers. There is one listed on their contact page, but our tester couldn't get it to work properly. We were, however, easily able to access a customer service agent when we used the contact phone number provided. The agent we spoke to was both polite and knowledgable about the products.

Delivery

When ordering directly from Serta's website, standard doorstep delivery is free, though you can opt to pay $150 for in-home setup, which includes removal of your old mattress as long as it's in sanitary condition. The brand says, no matter which delivery service you opt for, you can expect it to take anywhere between two to four weeks for your mattress to be ready for delivery. This is a bit slower than some other brands, particularly some of the more popular boxed mattresses, but overall, consumers we polled said they found the process easy and convenient.

"After about a week, I received a text message prompting me to select a delivery date. The soonest available date was about a week out, so all together, it took about two weeks for my mattress to arrive," our tester reported. "I appreciated how seamless the process was, though. I was able to do it on my own time, and didn't have to chat with a customer service agent."

Setup

Users we surveyed said setup was incredibly easy, whether they opted to go the DIY route or have Serta's delivery team put their mattress in place. "I received a call 15 minutes before their arrival, which was well within my delivery window," said one tester who opted for in-home setup. "The delivery team brought the mattress upstairs, put it into place, removed the packaging and was out the door all within less than five minutes."

Trial period

Like many mattresses these days, you can test the Serta Perfect Sleeper Hybrid Mattress before fully committing — even if you can't make it to a brick-and-mortar location. Serta offers a 120-day trial period, which begins on the day of delivery. If you decide you want to try a different firmness level, a different model or a competing brand, you can contact Serta for a full refund.

The brand also offers a 10-year limited warranty that covers manufacturing defects, including compressions deeper than.75 inches on smooth top mattresses and 1.5 inches on quilted top mattresses, excessive sagging, splits or cracks in the foam and defects like unraveling stitching. Normal wear and tear or damage from misuse do not qualify.

What firmness level is best?

In our surveys, shoppers voice a lot of concern about finding the right firmness level. To help address this concern, Serta's Perfect Sleeper Hybrid Mattress is available in three firmness levels:

Firm

A four out of five on the brand's firmness scale, this is one of Serta's most supportive offerings, and the firmest available in this model. It's best suited to stomach and back sleepers and individuals with larger frames. In our evaluations, side sleepers may find this level too firm, as they typically require a greater element of pressure relief.

Medium

The "Goldilocks" of Serta's offerings, medium falls squarely in the middle at number three out of five on the brand's firmness scale. It's not too soft, not too firm — ideal for partners with different sleep positions, combination sleepers and back sleepers.

Plush

One of Serta's softer, more cushiony options, this option falls at a two of five on the brand's firmness scale. It's ideal for side sleepers and those with smaller frames. Individuals with larger frames may find the support insufficient.

How long do Serta mattresses last?

According to the brand, Serta mattresses last anywhere from seven to 10 years. Overall, users we surveyed are divided on longevity; some found the mattress maintained its comfort even after eight years, while others noticed signs of sagging within three years.

If you notice your mattress sagging prematurely, our experts offer the following advice:

• Use a compatible base: Different mattresses may require different bases or foundations. We recommend checking with the brand to determine what kind of base you should use. For its mattresses, Serta says box springs, platform frames and adjustable bases are all suitable. When using a slatted base, ensure the slats are fairly close together. Additional legs in the middle of the bed can offer even more support.
• Rotate your mattress: Sleeping in the same spot over and over again creates pressure in targeted areas, eventually leading to indentations or sagging. Switching the direction of the foot and head of your mattress can help, as can rotating it regularly, since both changes distribute the pressure across different areas. Serta recommends rotating the mattress every six months, at minimum.
• Add a topper: A mattress topper not only provides an extra layer of support for you, but can also serve as an extra layer of protection for your mattress. It's important to note it won't fix existing sagging, but it can help prevent further sagging, plus keep you more comfortable.

How Serta compares to other brands

There are so many great mattresses out there, all promising support and comfort — our best-of list boasts five different hybrids! So how do you figure out which brand is right for you? Here, we compare the Serta Perfect Sleeper Hybrid to other top-tested hybrid mattresses:

• Bear Elite Hybrid Mattress: Though a boxed mattress, this model is most similar to the Perfect Sleeper Hybrid, as it's constructed with both coils and foam and comes in three firmness levels. Bear does have slightly more height and offers more ergonomic, zoned support than Serta's Perfect Sleeper, however it is significantly more expensive.
• Allswell Luxe Hybrid: We named this hybrid boxed mattress the best value mattress — it's about half the price of Serta's. But it's not as supportive around the edges, so it tends to be preferred by young adults, whereas Serta wins praise across ages.
• Puffy Lux Hybrid Mattress: This boxed mattress is one of the more expensive hybrids on our list, but gets high ratings from users who like a more cushiony feel. One user described it as "sleeping on a cloud," but noted they still felt adequately supported.
• Avocado Green Mattress: The main difference between this mattress and Serta's Perfect Sleeper is that this one is a latex hybrid (it combines latex with coils), which lends a floating feel. This mattress is also certified organic, but it doesn't offer as much pressure relief.

Bottom line: Is the Serta Perfect Sleeper Hybrid Mattress worth it?

We could never recommend a single mattress for everyone, but as evidenced by stellar reviews from hundreds of users we surveyed, the Serta Perfect Sleeper Hybrid is a fantastic option for a wide range of sleepers. It offers support and comfort, particularly for side and back sleepers, at an exceptional value.

Because it does skew on the firmer side and doesn't have much bounce, it may not be the best choice for you if you prefer the soft, conforming cushion of an entirely memory foam mattress. If you can't make up your mind, you can always give the bed a try by taking advantage of the brand's 120-day trial.

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Why trust Good Housekeeping?

Brigitt Earley is a freelance writer with 15 years of experience writing about consumer products, including mattresses and other bedding. She's currently testing the Serta Perfect Sleeper Hybrid Mattress, and wrote this review using her own initial experience plus by digging into years of Lab data from more than 800 consumer panelists. She worked under the supervision of Lexie Sachs, Executive Director of Strategy & Operations at the Good Housekeeping Institute, and Grace Wu, Textile, Paper & Apparel Lab Product Analyst.

As the Executive Director of Strategy & Operations at The Good Housekeeping Institute, Lexie Sachs is a lead reviewer of products in the bedding, travel, lifestyle, home furnishings and apparel spaces. She has over 15 years of experience in the consumer products industry and holds a degree in fiber science from Cornell University.

In the Good Housekeeping Institute's Textiles Lab, Grace Wu has overseen recent consumer mattress testing of over 100 models in the past year. She holds a master of engineering in materials science and engineering and a bachelor of science in fiber science from Cornell University. She and Sachs reviewed this article for accuracy and content.

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